Cyber Security Training For Employees
Technology, software, and automation enhance efficiency, streamline processes, and reduce costs. Artificial Intelligence, for example, can improve decision-making and minimize human error, giving companies a competitive edge.
What Defines Cybersecurity Training Excellence?
Cybersecurity Training for Employees is about creating threat awareness and a robust first line of defense. Well-constructed training provides detailed examples of current, new, and emerging threats, the most common forms of attack, and the potential damage a successful attack can cause.
In addition, effective Cybersecurity Training is delivered in an engaging and adaptable manner, providing employees the chance to learn, retain, and fail in a safe environment.
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Featured Case Study
Expedia Case Study
Impactful Customer Service Training
Expedia is an American online travel shopping company for consumer and small business travel.
Expedia needed to improve customer service skills for its call center agents that could provide them measurable performance in areas of customer service and destination knowledge. The need required an e-learning design and course interface with engaging scenarios and situations for learning about specific travel destinations that could be replicated.
After trusting Allen Interactions with their training needs, the results are staggering with large increases in destination sales knowledge and customer service:
63% increase in overall destination knowledge
56% increase in knowledge in hotels/attractions
42% increase of destination layout knowledge
42% increase in ability to answer customer questions
Expedia's Staggering Results
Expedia needed to improve customer service skills for its call center agents that could provide them measurable performance in areas of customer service and destination knowledge
Agents expressed eagerness for more destination sales and customer service training. Not only did the agents feel better prepared to engage with customers on the phone, customer satisfaction increased exponentially, as did sales conversion.
Click the play button to learn more about Expedia’s Impactful Customer Service Training.
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Cybersecurity Training for Employees Expertise
Our SAVVY program design and development approach is a significant process differentiator of Allen Interactions that leads to awesomely effective performance outcomes. Rather than applying an off-the-shelf development template, we typically spend two or more full days listening to you describe and define everything pertinent to training program development, such as:
- Previous training programs, if any, that worked or didn’t and why.
- Unique training objectives, including thwarting cyber-attacks and improving employee responses to cyber-attack tests.
- Infrastructure resources supporting how we can reach your employees.
- How you will measure, demonstrate, and report success.
At Allen Interactions, we design our Employee Cybersecurity Training solutions not just to teach but also to transform your employees into cybersecurity masters.
We harness the power of immersive technologies like Virtual Reality (VR), Augmented Reality (AR), and gamification to create engaging, interactive learning experiences. Combined with our proven methodologies, these innovative tools ensure your employees don’t become the cyber-attack vulnerability the bad actors seek.
Is an Allen Interactions' Training Solution Right for You?
Even if an organization doesn’t have extensive interconnections with the cloud or other networks, its systems are still vulnerable to attacks through employees, clients, and vendors who introduce malware and viruses via infected email attachments and corrupted files downloaded from thumb drives. No organization should ignore the threat of cyber-attacks and the financial and reputational damage a successful attack or breach represents. That means effective Cybersecurity Training, not just something like disseminating an informative booklet, is absolutely necessary.
How can Allen Interactions help my organization with Cyber Security Training for my employees?
Allen Interactions has led the interactive online training field for decades, developing new technologies and training methodologies along the way. Over that time, we’ve helped hundreds of organizations like yours use training to create workforces that excel in their roles, from front-line customer service to exceptional sales performance to mastery of industry-specific fundamentals.
As part of our growth as a customer-focused company, we have developed, refined, and proven a comprehensive process that ensures we understand your needs, develop needs-based and goal-driven learning solutions, and then implement them inside your organization, training staff so they can confidently and fearlessly manage the solution.
Customer Testimonials
Allen Interactions created an extremely engaging, interactive sales process course, with complex interactions between sales associates and customers. This pilot resulted in some incredible results!
Kenneth Gregson
Director Variable Operations Learning & Performance, AutoNation
Customer Testimonials
Adults are looking for untraditional learning experiences. Coupled with innovations in core business strategies within, we had the perfect moment to create a seamless experience for the independent sales force with Allen Interactions.
Kathryn Hunt-Siwald
Manager, Sales Education Materials & Strategic Education, Mary Kay
Customer Testimonials
By incorporating fun, engaging content into the Penn Foster online learning experience offered by schools like Penn Foster, we belive our students will be better able to retain the information, not only for their exams, but to apply in the workforce and entirety of their careers as medical professionals.
Dara Warn
Chief Operating Officer, Penn Foster Education Group
How can Allen Interactions help implement Cyber Security Training?
30+
Years of Innovation
1300+
Clients Served
200K+
Custom Interactions
500+
Awards Received
Why Work with Allen Interactions?
Our clients often say that we understand training development better than any other company they’ve met. We take that as high praise, indeed. But, we know that choosing a partner you’ll entrust to develop your mission-critical training solution requires us to demonstrate, to you and your team’s satisfaction, that an Allen Interactions eLearning Program will meet or exceed your expectations.
We encourage you to ask us (and everyone on your radar) to demonstrate capabilities in these critical areas:
Lead with listening
How do they ensure they understand your needs?
Proven track record
Ask for their recent successes. Ask for their recent successes.
Ability to customize a program
Do they rely on predefined templates, or can they customize technology to meeting your unique requirements?
Technology agnostic
Do they focus on a single technology or work with many?
Scalable solutions
Request examples of their successful (and painless) growth.
Provide robust analytics
Ask them to show you current samples.
Exceptional user interfaces
Request demos for a firsthand experience.
Integration with your existing
Can they integrate with systems like HR, for example?
Support and training
How do they get you up and running and keep you there?
Quality, current, accurate, and
How do they ensure accuracy, and how can they update content?
Cost-effective with proven ROI
Request a financial analysis to demonstrate value.
Learn More About Allen Interactions