Enterprise Technology Adoption

Enterprise Software Adoption Training is often inadequate due to the lack of in-house expertise. Development plans typically include user and support documentation. However, when it comes time to teach users how to use new software, the resources and skills needed to create and deliver efficient and effective training aren’t there.

Without a formal adoption training plan, the responsibility defaults to a hodgepodge of different departments and employees. As you’d suspect, all eyes turn to the IT department, which is fully occupied with technical tasks, managing access rights, and a myriad of other chores. Department managers whose employees use the software can be the next candidates, but they have a business to run and aren’t necessarily adept trainers. Alternatively, development team members and super users, who were part of the effort to capture user requirements and do early acceptance testing, might be tasked to train.

These potential “trainers” have two things in common:

1. They aren’t training professionals with the skills to create, deliver, and maintain training content.
2. They have a full-time job, making training a secondary or tertiary priority (or lower).

Given the size of the software investment and the performance improvements expected (which form a large part of the business case ROI), the best decision is to engage a competent and proven partner to take over the deployment training component.

When considering hiring a firm such as Allen Interactions to create, deliver, and manage your enterprise software adoption training, they should be part of the deployment process from the beginning. Engaging a training provider near or after implementation delays smooth adoption and the benefits of using new software. Bring training professionals on as early as possible for a smooth and successful deployment.