Hospitality Industry Training
What is the first work-related thing on your mind when your feet hit the floor each morning?
- Improving guest experiences?
- Driving brand consistency?
- Improving guest satisfaction scores?
- Reducing staff turnover?
- Training up staff on a new front desk system?
Training for Hospitality Industry Staff
J. Willard Marriott, the founder of Marriott International, connected the treatment of employees to the treatment of customers when he said,
“Take good care of your employees, and they’ll take good care of your customers, and the customers will come back.”
An essential part of treating your employees well is training them to succeed in their roles and advance their careers based on success.
Hospitality industry training continues to address a broad spectrum of skills and behaviors, from customer empathy to technology mastery. Automation and data management underpin every aspect of today’s hospitality operation, including the front desk, concierge, restaurants, and loyalty programs, to name a few. Excellence in the traditional skills of customer service, conflict resolution, empathy, room service, and food service remains essential.
The goal of Hospitality Industry Training is simple: equip your employees with the knowledge and skills they need to deliver what every hospitality customer wants: a positive, memorable experience. You need to train your employees to make it so for each guest.
Download Our Bite-Sized Guide to Microlearning eBook
Insights Into What Makes for Successful Microlearning
In the spirit of making “short and sweet” learning content, this e-book is organized into short sections, each independent of one another. You can read the sections in order, read them out of sequence, or only read some sections. Each provides a foundation of knowledge in the following topics:
- Is microlearning a good fit for your organization?
- Delivering microlearning
- Planning a curriculum with microlearning
- Designing good microlearning experiences
Download the eBook by clicking on button below!
Featured Case Study
Nexstar Case Study
Closing Technician Skills Gaps with Interactive eLearning
Nexstar needed to build competency and skills for residential service technicians across three trade fields – plumbing, electrical, and HVAC.
Together, Allen Interactions and Nexstar identified skill gaps in the plumbing, electrical, and HVAC trades. Nexstar’s distributed technician audience needed eLearning and skill reinforcement through on-the-job training and assessments by training leaders in the field. The custom eLearning solution is engaging, realistic, filled with real-life situations and environments to prepare technicians for their trade, regardless of experience.
After trusting Allen Interactions with their training needs, the company experienced the following solution highlights:
Plumbing, electrical, and HVAC residential home service providers reported overall time to complete was reduced.
The value of learning was immediate and measurable for each learner, with motivation and completion rates towards licensure increasing significantly.
The eLearning solution closed skill gaps by focusing on areas of common mistakes, rare contexts, and application of critical knowledge.
Nexstar Revolutionizes Residential Technician Training
As a member-owned organization, Nexstar Network provides business networking opportunities through training classes and leadership events for the residential home services industry through NexTech Academy. Member dues stay in the organization to build and enhance education, training, and business solutions.
Click the video above to see a brief demo of the eLearning solution that helped plumbing, electrical, and HVAC residential home service providers close skill gaps, and significantly increase completion rates towards licensure.
Watch Video
Expertise in Hospitality Industry Training
Our SAVVY program design and development approach is a significant differentiator of Allen Interactions Hospitality Industry Training. Rather than applying an off-the-shelf development template, we typically spend two full days listening to you describe and define everything pertinent to our program development efforts, such as:
- Training outcomes in terms of completion rates, improvements in guest satisfaction, reduced employee turnover
- Training objectives like accuracy and productivity improvements
- Infrastructure resources supporting how we can reach your employees
- How you will measure, demonstrate, and report success
At Allen Interactions, we design Hospitality Industry Training solutions not just to teach but also to help you offer extraordinary guest experiences and service quality.
We harness the power of immersive technologies like Virtual Reality (VR), Augmented Reality (AR), and gamification to create engaging, interactive learning experiences. Combined with our proven methodologies, these innovative tools ensure your staff learns, retains, and applies new skills in real-world scenarios. Our multidisciplinary team customizes each program to match your unique needs, blending technology with tailored content for maximum impact.
How Important Is Training in the Hospitality Industry?
Seemingly a rhetorical question, but sometimes we count on common sense to suffice, thinking, “Our people will just know what to do. They don’t need much training because service is second nature.”
Indeed, some will do the right things at the right times. Still, to succeed in a highly competitive industry, we believe the advantages of effective, creative, flexible, scalable, and on-demand training to any hospitality organization are essential.
Allen Interactions helps hospitality organizations achieve performance goals reflected in such key performance indicators (KPI) as:
- Occupancy Rate
- Average Daily Rate (ADR)
- Revenue Per Available Room (RevPAR)
- Guest Satisfaction Scores
- Employee Turnover Rate
While the connection between well-trained and motivated employees and the last two KPIs is clear, how does Hospitality Industry Training support the first three?
Primarily through staff efforts to keep rooms ready for occupancy at all times and keep them clean and inviting while occupied. A key to accomplishing a maximum always-ready status is hotel management systems devoted to housekeeping and maintenance, the effectiveness of which relies on adequately trained users. Also, properly trained front desk employees can directly impact ADR and RevPAR through upselling.
Customer Testimonials
Allen Interactions created an extremely engaging, interactive sales process course, with complex interactions between sales associates and customers. This pilot resulted in some incredible results!
Kenneth Gregson
Director Variable Operations Learning & Performance, AutoNation
Customer Testimonials
Adults are looking for untraditional learning experiences. Coupled with innovations in core business strategies within, we had the perfect moment to create a seamless experience for the independent sales force with Allen Interactions.
Kathryn Hunt-Siwald
Manager, Sales Education Materials & Strategic Education, Mary Kay
Customer Testimonials
By incorporating fun, engaging content into the Penn Foster online learning experience offered by schools like Penn Foster, we belive our students will be better able to retain the information, not only for their exams, but to apply in the workforce and entirety of their careers as medical professionals.
Dara Warn
Chief Operating Officer, Penn Foster Education Group
How can Allen Interactions help implement Hospitality Industry Training?
30+
Years of Innovation
1300+
Clients Served
200K+
Custom Interactions
500+
Awards Received
Why Work with Allen Interactions?
Our clients often say that we understand training development better than any other company they’ve met. We take that as high praise, indeed. But, we know that choosing a partner you’ll entrust to develop your mission-critical training solution requires us to demonstrate, to you and your team’s satisfaction, that an Allen Interactions eLearning Program will meet or exceed your expectations.
We encourage you to ask us (and everyone on your radar) to demonstrate capabilities in these critical areas:
Lead with listening
How do they ensure they understand your needs?
Proven track record
Ask for their recent successes. Ask for their recent successes.
Ability to customize a program
Do they rely on predefined templates, or can they customize technology to meeting your unique requirements?
Technology agnostic
Do they focus on a single technology or work with many?
Scalable solutions
Request examples of their successful (and painless) growth.
Provide robust analytics
Ask them to show you current samples.
Exceptional user interfaces
Request demos for a firsthand experience.
Integration with your existing
Can they integrate with systems like HR, for example?
Support and training
How do they get you up and running and keep you there?
Quality, current, accurate, and
How do they ensure accuracy, and how can they update content?
Cost-effective with proven ROI
Request a financial analysis to demonstrate value.
Learn More About Allen Interactions