Reskilling
Your organization has a significant investment in your employees, including the costs to find, hire, and train them, not to mention salaries and benefits. And, like most others worldwide, your organization is facing a situation where your employees’ skills are becoming obsolete, negatively impacting all manner of KPI measures such as productivity.
What is Reskilling?
Reskilling goes by many names and in and of itself isn’t a new or novel concept. You may hear or use terms like retraining, upskilling, requalification, job transition training, etc. Regardless of its label, reskilling can be defined as follows:
“Employee reskilling involves identifying and addressing skills gaps driven by competitive, technological, and industry changes and equipping existing employees with the new skills they and the organization need to stay competitive, productive, and efficient.”
Download Our Improve eLearning Design eBook
Using Instructional Interactivity to Improve eLearning Instructional Design
In this e-Book, Ethan Edwards covers the concept of instructional interactivity, and demonstrates how it can transform the e-learning experience for employees and learners working independently through an e-learning program.
Gain understanding of the four essential components of instructional interactivity for engaging e-learning instructional design in the CCAF Design Model: Context, Challenge, Activity & Feedback.
Featured Case Study
Expedia Case Study
Impactful Customer Service Training
Expedia is an American online travel shopping company for consumer and small business travel.
Expedia needed to improve customer service skills for its call center agents that could provide them measurable performance in areas of customer service and destination knowledge. The need required an e-learning design and course interface with engaging scenarios and situations for learning about specific travel destinations that could be replicated.
After trusting Allen Interactions with their training needs, the results are staggering with large increases in destination sales knowledge and customer service:
63% increase in overall destination knowledge
56% increase in knowledge in hotels/attractions
42% increase of destination layout knowledge
42% increase in ability to answer customer questions
Expedia's Staggering Results
Expedia needed to improve customer service skills for its call center agents that could provide them measurable performance in areas of customer service and destination knowledge
Agents expressed eagerness for more destination sales and customer service training. Not only did the agents feel better prepared to engage with customers on the phone, customer satisfaction increased exponentially, as did sales conversion.
Click the play button to learn more about Expedia’s Impactful Customer Service Training.
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The Allen Reskilling
Our SAVVY approach to program design development is just one of the things that sets an Allen Interactions Employee Reskilling program apart. We typically spend two days listening to you describe and define everything pertinent to your challenges, concerns, and needs, such as:
- Training outcomes in terms of employee skills gaps closed, retention, and productivity
- Workforce development and performance goals
- Infrastructure resources (how we can reach your employees)
- How you will measure, demonstrate, and report success
At Allen Interactions, we design our Reskilling programs not just to teach but also to transform. Our multidisciplinary teams customize each program to match your unique needs, blending technology with creatively tailored content for maximum impact.
We harness the power of immersive technologies such as Virtual Reality (VR), Augmented Reality (AR), Artificial Intelligence (AI), and gamification to create engaging, interactive learning experiences. Combined with our proven methodologies, these cutting-edge tools ensure your organization successfully develops the skilled talent you need today and in the future.
Can Reskilling Help You?
Many people are unfamiliar with the idea that skills have an expiration date. However, because of the rapid developments in digital technologies and Artificial Intelligence, the “half-life” of many skills continues to shrink. According to a report by the World Economic Forum, the average half-life of a skill is five (5) years, meaning the relevance of a skill could decrease by 50% over these 5 years due to changes in technology and market demand.
Not surprisingly, another study from theHRDIRECTOR found technical skills such as programming languages and data analysis had an even shorter half-life of 2.5 years.
And because of “The Great Resignation” resulting from the COVID-19 pandemic, finding new, qualified employees remains challenging and increasingly expensive. Considering all these factors, the answer to “Can Reskilling Help?” is a resounding yes. In fact, it appears to be the ideal option for many organizations.
How can Allen Interactions help my organization with Reskilling?
Allen Interactions has led the interactive online training field for decades, developing new technologies and training methodologies along the way. Over that time, we’ve helped hundreds of organizations like yours use training to create workforces that excel in their roles, from front-line customer service to exceptional sales performance to mastery of industry-specific fundamentals.
As part of our growth as a customer-focused company, we have developed, refined, and proven a comprehensive process that ensures we understand your needs, develop needs-based and goal-driven learning solutions, and then implement them inside your organization, training staff so they can confidently and fearlessly manage the solution.
Customer Testimonials
Allen Interactions created an extremely engaging, interactive sales process course, with complex interactions between sales associates and customers. This pilot resulted in some incredible results!
Kenneth Gregson
Director Variable Operations Learning & Performance, AutoNation
Customer Testimonials
Adults are looking for untraditional learning experiences. Coupled with innovations in core business strategies within, we had the perfect moment to create a seamless experience for the independent sales force with Allen Interactions.
Kathryn Hunt-Siwald
Manager, Sales Education Materials & Strategic Education, Mary Kay
Customer Testimonials
By incorporating fun, engaging content into the Penn Foster online learning experience offered by schools like Penn Foster, we belive our students will be better able to retain the information, not only for their exams, but to apply in the workforce and entirety of their careers as medical professionals.
Dara Warn
Chief Operating Officer, Penn Foster Education Group
How can Allen Interactions help implement Reskilling?
30+
Years of Innovation
1300+
Clients Served
200K+
Custom Interactions
500+
Awards Received
Why Work with Allen Interactions?
Our clients often say that we understand training development better than any other company they’ve met. We take that as high praise, indeed. But, we know that choosing a partner you’ll entrust to develop your mission-critical training solution requires us to demonstrate, to you and your team’s satisfaction, that an Allen Interactions eLearning Program will meet or exceed your expectations.
We encourage you to ask us (and everyone on your radar) to demonstrate capabilities in these critical areas:
Lead with listening
How do they ensure they understand your needs?
Proven track record
Ask for their recent successes. Ask for their recent successes.
Ability to customize a program
Do they rely on predefined templates, or can they customize technology to meeting your unique requirements?
Technology agnostic
Do they focus on a single technology or work with many?
Scalable solutions
Request examples of their successful (and painless) growth.
Provide robust analytics
Ask them to show you current samples.
Exceptional user interfaces
Request demos for a firsthand experience.
Integration with your existing
Can they integrate with systems like HR, for example?
Support and training
How do they get you up and running and keep you there?
Quality, current, accurate, and
How do they ensure accuracy, and how can they update content?
Cost-effective with proven ROI
Request a financial analysis to demonstrate value.
Learn More About Allen Interactions